Cancellation

SEVERE WEATHER CANCELLATION

We are an 'all weather' program, meaning our sessions will go ahead, as long as it is safe to do so.

Severe weather may include but not be limited to:

• Thunderstorms 

• Strong winds with the risk of branches falling

• Flash flooding

• Fire danger

If severe weather is forecast, the session may be cancelled in advance (the day before or earlier, when possible) and we will offer you a credit towards another session. However, if a session goes ahead but is cut short due to severe weather we will not be able to offer any credit or refund. 

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WET WEATHER

Temporary rain shelters will be erected on rainy days, however, participants will very likely still get wet, which is part or the program. Please ensure that all participants are appropriately dressed, and pack a spare change of clothing to get changed into at the end of the session.

ABSENCE/ SICK POLICY 

Unfortunately KIN Surf Coast cannot offer refunds or make-up days when an attendee is absent due to illness or other commitments. As our programs fees, costs, resources and staffing are based on particular ratios, refunds will only be issued if a session is cancelled by KIN Surf Coast.

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PAYMENT OF FEES

Payment of fees must be made via Paypal, or Direct Deposit at the time of booking. 

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PROGRAM CANCELLATION DUE TO INSUFFICIENT NUMBERS

Programs require a minimum of 10 attendees to go ahead. If a program is cancelled on our end due to minimum numbers not being met, you will be offered a full refund or the option to attend another available program or time slot.